Capabilities – UNITECH IT SERVICES LTD

Unitech IT Capabilities

At Unitech IT, every technician undergoes thorough vetting and specialized training before being assigned to any project. Our team possesses a diverse range of skills and expertise across all areas of IT. Based on your specific needs, we carefully assess and deploy the most qualified professionals to ensure optimal results and seamless execution.

Wireless Access Point/CCTV/People counting cameras

Install and Replace: Access points, CCTV/IP cameras, and people-counting sensors.
Networking Expertise: Solid knowledge of wired and wireless networking technologies and concepts.

Tool Proficiency: Skilled in using drill machines and appropriate drill bits for various materials, including concrete, drywall, and wood.
Site Surveys: Conduct pre-installation surveys to estimate cable lengths, assess cable paths, and identify potential obstacles and required materials.
Cable Management: Trace, test, and run copper cables (5m to 100m) across different areas and heights.
Concealment: Utilize trunking, conduits, and cable ducts to neatly hide cables.
Cable Termination: Terminate cables with RJ45 connectors, biscuit jacks, and patch panels.
Troubleshooting: Diagnose and resolve issues with access points and cameras, with support from remote engineers.
Testing: Ensure access points and cameras function correctly through thorough testing.

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Audio/Visual Equipment Installation and Maintenance Services

Installation of Video : Set up advanced video conferencing systems for corporate clients, including Logitech Rally, Bar Camera, Meetup, Group, Cisco Telepresence.
Digital Kiosk Installations: Configure and deploy digital kiosks and similar setups for various applications.

Cable Management: Lay out and manage cables neatly using cable trunks, conduits, and other organizing tools for a clean and professional finish.
Screen and Digital Signage Installation: Mount screens of various sizes on stands, walls, or video walls. Install digital signage enclosures and media players as required.
Drilling Expertise: Skilled in using drill machines and selecting appropriate drill bits for materials like concrete, wood, drywall, and more.
Pre-Installation Site Surveys: Conduct site surveys to assess cable paths, estimate cable lengths, and determine materials required for the installation.
Technical Support and Troubleshooting: Diagnose and resolve technical issues with A/V equipment and kiosks, including payment, booking, help, and information kiosks.

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Wireless Network Engineer

Expertise in wireless networking technologies, including design and optimization of Wi-Fi networks tailored to user density, application needs, and environmental conditions.
Conduct various types of wireless surveys such as passive, predictive, AP-on-a-stick, and post-installation validation surveys.

Conduct various types of wireless surveys, including passive, predictive, AP-on-a-stick, and post-installation validation surveys.
Proficient in using tools like Ekahau and/or AirMagnet for wireless surveys and analysis.
Prepare comprehensive reports and documentation for network designs, survey results, and performance evaluations.
Analyze network performance metrics, such as throughput, latency, and packet loss, to ensure optimal performance and provide actionable recommendations for enhancing wireless coverage and efficiency.

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Level 0

Level 1

Networking

Entry-Level Role: Requires at least one year of experience and N+ certification or equivalent.
Device Installation: Rack and stack network devices such as routers, switches, firewalls, and SD-WAN equipment.
Cabling & Labeling: Patch and label copper and fiber cables, including work with patch panels and PDUs.
Cable Testing & Tracing: Perform tracing and testing of Ethernet and fiber cables on-site.
Remote Support Assistance: Provide smart hands support, offering console access to remote teams and following troubleshooting instructions.
Cable Preparation: Crimp and prepare Ethernet cables professionally on-site.
Cable Management: Organize cables using ties, Velcro, and cable managers to ensure a clean setup.
Equipment Decommissioning: Safely decommission network equipment as needed.
Team Collaboration: Work closely with IT team members to maintain effectiveness and ensure smooth operations.
Support & Documentation: Act as the primary contact for technical issues, address IT support requests, document tasks, and report all activity-related IT support.

Server/Storage

Entry-Level Position: Requires one year of experience and MTA/MCP certification or equivalent.
Hardware Replacement: Replace hardware components in servers and storage devices, including PSU, fans, RAM, HDDs/SSDs, cache batteries, controllers, etc.
Device Installation: Rack and stack servers and storage devices such as HP ProLiant, Dell PowerEdge, Dell EMC, and tape libraries.
Cabling & Labeling: Patch and label the devices mentioned above for proper identification.
Remote Support: Provide L1 smart hands support to remote teams for troubleshooting and problem resolution.
Decommissioning: Safely decommission existing servers and storage devices as required.

Desktop

Device Installation: Install desktops, laptops, workstations, and other IT equipment for corporate clients.
POS System Setup: Install complete Point of Sale systems, including printers, barcode scanners, cash registers, monitors, and other peripherals.
Cable Management: Organize cables for installed devices using Velcro ties to maintain a clean and efficient setup.
POS System Configuration: Set up and configure Point of Sale systems to ensure proper functionality.
User Acceptance Testing (UAT): Conduct UAT on installed devices to verify functionality and performance.
Operating System Installation & Reimaging: Install new operating systems, re-image existing devices, and perform basic configurations.
Hardware Replacement: Replace hardware components on desktops, laptops, printers, and workstations, including RAM, system boards, fans, PSUs, keyboards, screens, batteries, processors, rollers, drum, toner, etc.
IP Phone Installation: Install and configure IP phones for seamless communication.
Health Checks & Preventive Maintenance: Perform regular health checks and preventive maintenance on IT assets to ensure optimal performance.
Inventory Management: Maintain and update an inventory of IT assets to ensure accurate tracking and availability.
Hands-On Support: Serve as the main point of contact for hands-on support with projectors, laptops, adapters, and similar devices.
Entry-Level Role: Requires one year of experience and MCDST certification or equivalent.

Voice/communications

Entry-Level Position: Requires at least 1 year of experience working with voice equipment.
Voice & Telecom Device Installation: Install voice and telecom devices such as gateways, communication servers, switches, PBX systems, and more.
Hardware Replacement/Installation: Replace or install hardware components in these devices, including PRI cards, network interface cards, analog cards, HDDs, controllers, etc.
Remote Support Assistance: Act as hands and eyes (smart hands) for remote teams during troubleshooting and system diagnostics.
Phone Installation: Install analog and VoIP phones to support communication systems.
Cable Testing & Tracing: Trace and test cables connected to the voice and telecom devices to ensure proper functionality.

Level 2

Networking

Troubleshoot and resolve network issues escalated from Level 1 support, including problems with hardware, software, and connectivity.
Solid understanding of networking principles and concepts.
Setup and troubleshoot point of sale systems.
Extensive hands-on experience with network devices in data center environments.
Perform basic configurations on routers, switches, SD-WAN, and similar devices, or apply configuration files as required.
Provide advanced troubleshooting at L1 and L2 levels, and assist L3 remote engineers when needed.
Apply service packs, hotfixes, and security updates to servers, workstations, printers, and network hardware such as routers, switches, and firewalls.
Minimum of 2 years of field experience in network support.
Possess a CCNA certification or equivalent credentials.

Server/Storage

Diagnose and resolve server-related issues escalated from Level 1 support, including hardware, software, and system-related problems.
Strong knowledge of servers and storage devices.
Configure management ports on devices such as ILO, iDRAC, IBM, and others.
Extensive experience working with servers and storage devices in a data center environment.
Replace hardware components like system boards, processors, and controllers as needed.
Perform advanced troubleshooting at L1 and L2 levels, providing assistance to L3 remote engineers.
Install operating systems and configure servers and storage devices, including RAID, Microsoft Windows Server, Active Directory, Group Policies, etc.
Familiarity with MS SharePoint, Azure, Hyper-V, VMware, and basic SQL knowledge.
At least 2 years of field experience in server and storage management.
MCSA certification or equivalent training/credentials

Desktop

Diagnose and resolve end-user issues escalated from Level 1 support, including hardware, software, and related problems.
Ability to follow advanced troubleshooting steps and setup procedures via detailed guides.
Provide IT/Helpdesk support to end users, ensuring timely resolution of issues.
Set up and troubleshoot point of sale systems.
Proficient in Windows, Azure, Microsoft 365, macOS, CRM systems, and other relevant software platforms.
Troubleshoot user-related issues with email, operating systems, phones, applications, printers, and more.
Deploy and update software applications, ensuring compatibility, security, and timely application of patches.
Strong understanding of networking concepts, including TCP/IP, DHCP, and DNS, to effectively resolve connectivity issues.
Implement and monitor security measures, including antivirus software and data protection protocols.
Install and configure IP phones, printers, and basic meeting room equipment.
Manage Active Directory, group policies, and related user management tasks.
Minimum of 2 years of field experience in IT support.

Voice/communications

Diagnose and resolve complex issues related to PBX systems, including call routing, voicemail, and integration problems, collaborating with remote teams as needed.
Manage and understand VoIP technologies, including SIP trunking, codec configurations, and Quality of Service (QoS) settings.
Perform basic configurations and optimize PBX system settings, including managing user accounts, extensions, and call handling features to ensure smooth operation.
Conduct routine maintenance and apply firmware or software upgrades to maintain PBX system security and performance.
Strong knowledge and hands-on experience with gateways such as Avaya G450, Nortel CS1000 PBX, Cisco unified communications devices, and other similar technologies.
Provide L2-level troubleshooting for voice and telecom devices, including gateways, communication servers, switches, and PBX systems.
Collaborate with L3 remote technicians for advanced troubleshooting and issue resolution.
Configure VoIP phones, including setting up network parameters, voicemail, and other necessary features.

Level 3

Networking

- Provide guidance and support to on-site smart hand technicians.
- Extensive experience configuring network devices in a data center environment.
- Perform full configurations on routers, switches, SD-WAN, and other network devices, while optimizing network performance.
- Work independently with minimal supervision to ensure smooth network operations.
- Oversee the deployment and management of large-scale networks, including multiple sites.
- Troubleshoot multi-vendor equipment and diverse environments, such as servers, storage, VOIP, and firewalls.
- Minimum of 5 years of experience with a CCNP certification or equivalent training in network engineering.

Server/Storage

Diagnose and resolve complex server issues escalated from Level 1 and Level 2 support, addressing both hardware and software problems.
Possess advanced knowledge and hands-on experience with server and storage equipment.
Manage installation and configuration of server/storage systems from scratch.
Continuously monitor server/storage array performance, optimizing resource utilization as needed.
Implement and enforce best practices for security policies and disaster recovery strategies.
Ensure the integrity and availability of all critical services within the organization.
Demonstrated expertise in handling server/storage devices within a data center environment.
Capable of troubleshooting complex issues independently, with minimal guidance.
Experience with multi-vendor, multi-area technologies such as MS SharePoint, Azure, Hyper-V, VMware, and foundational knowledge of SQL.
5+ years of experience, with an MCSE certification or equivalent training.

Desktop

Device Installation: Install desktops, laptops, workstations, and other IT equipment for corporate clients.
POS System Setup: Install complete Point of Sale systems, including printers, barcode scanners, cash registers, monitors, and other peripherals.
Cable Management: Organize cables for installed devices using Velcro ties to maintain a clean and efficient setup.
POS System Configuration: Set up and configure Point of Sale systems to ensure proper functionality.
User Acceptance Testing (UAT): Conduct UAT on installed devices to verify functionality and performance.
Operating System Installation & Reimaging: Install new operating systems, re-image existing devices, and perform basic configurations.
Hardware Replacement: Replace hardware components on desktops, laptops, printers, and workstations, including RAM, system boards, fans, PSUs, keyboards, screens, batteries, processors, rollers, drum, toner, etc.
IP Phone Installation: Install and configure IP phones for seamless communication.
Health Checks & Preventive Maintenance: Perform regular health checks and preventive maintenance on IT assets to ensure optimal performance.
Inventory Management: Maintain and update an inventory of IT assets to ensure accurate tracking and availability.
Hands-On Support: Serve as the main point of contact for hands-on support with projectors, laptops, adapters, and similar devices.
Entry-Level Role: Requires one year of experience and MCDST certification or equivalent.

Voice/communications

Entry-Level Position:
- Minimum of 1 year of experience working with voice equipment.
Voice & Telecom Device Installation:
- Install and configure voice and telecom devices, including gateways, communication servers, switches, PBX systems, and more.
Hardware Replacement & Installation:
- Replace or install hardware components such as PRI cards, network interface cards, analog cards, HDDs, and controllers in voice and telecom devices.
Remote Support Assistance:
- Provide remote troubleshooting and system diagnostics by acting as "smart hands" for remote teams.
Phone Installation:
- Install both analog and VoIP phones to support communication systems.
Cable Testing & Tracing:
- Trace, test, and ensure proper functionality of cables connected to voice and telecom devices.

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Email Us:

support@unitechitservices.com

Whatsapp us

+44 7951 750246

Address

71-75 Shelton Street, Covent Garden, London WC2H 9JQ, GB